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Elements and Performance Criteria

  1. Identify opportunities for continued improvement
  2. Study restrictions to further improvement with value stream member
  3. Develop a consensus approach to implementing improvements
  4. Obtain required approvals
  5. Measure and communicate gains
  6. Review change

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Change includes one or more of:

plant, procedures or practice

continuous improvement (or an improvement event/project)

intended to make an improvement or to implement new products, technology or systems

the implementation of a change.

Information presentation formats include one or more of:

graphs or other appropriate visual forms

written reports – hard copy or digital

oral – to individuals or groups.

Stakeholders include one or more of:

work team members

value stream members

members of the work or broader community who may be impacted by the change.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time.

Improvements include one or more of:

process, plant, procedures or practice

changes to ensure positive benefits are maintained.

Methods of sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person with a formal, permanent role

a person with an ad hoc role in facilitating the function of a team in a workplace.


Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to facilitate one (1) or more improvements which have not delivered intended benefits or have possibly been restricted (stalled improvements), or two (2) or more improvements which have not as yet been subjected to restriction (fresh) and to:

identify opportunity for improvement

identify restrictions to the implementation of the improvement and determine possible solutions

develop a consensus approach to implementing the improvement and obtain approvals

measure and communicate change and review its implementation

standardise any improvements made.


Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate stalled improvement projects or one likely to be stalled, including knowledge of:

negotiation, influence and persuasion techniques

the causes of restriction/obstruction by people and methods of dealing with it

‘selling’/’pitching’ improvement projects

the manipulation of data and the interpretation of information

methods of determining benefits from and costs of change.